Refund policy

At Limitless BioWorks, we want every order to arrive correctly and in the condition expected. Please review the policy below before requesting a return, replacement, or refund.

30-Day Return Policy
We accept eligible return requests within 30 days of confirmed delivery.

To be eligible for a return, the product must be unopened, unused, unaltered, and in its original sealed packaging. Products must also be in substantially the same condition in which they were received.

To request a return, contact us at support@limitlessbioworks.com. Please include your order number, the item(s) you would like to return, and the reason for the request.

Returns must be authorized by Limitless BioWorks before being sent back. If your return is approved, we will provide the appropriate return instructions.

Please do not send products back without receiving return authorization first. Unauthorized returns may not be accepted or refunded.

Opened or Unsealed Products
Because our products are sold for laboratory research and analytical purposes and product integrity is important, we cannot accept returns of products that have been opened, unsealed, used, altered, reconstituted, improperly stored, or otherwise compromised after delivery.

This restriction is necessary because once the original product seal or packaging has been compromised, we cannot independently verify the product's handling, storage conditions, or integrity.

Damaged, Defective, Missing, or Incorrect Orders
Please inspect your shipment promptly after delivery.

If your order arrives damaged, contains an incorrect item, is missing an item, or you believe there is another fulfillment-related problem, please contact us within 48 hours of confirmed delivery at support@limitlessbioworks.com.

Please include your order number, a description of the issue, and clear photographs of the product, packaging, shipping container, and shipping label when applicable. This information helps us review and resolve the issue as quickly as possible.

If we determine that an order was damaged during shipment or that Limitless BioWorks made a fulfillment error, we may, as appropriate, provide a replacement, store credit, or refund.

Shipping Damage
Do not discard damaged products, vials, packaging, shipping materials, or labels until your claim has been reviewed. We may need photographs or additional information to document shipping damage with the carrier.

Lost or Missing Shipments
If tracking information indicates that your package has not been delivered or appears to be lost in transit, please contact us so we can review the shipment and, when appropriate, initiate an inquiry with the shipping carrier.

If tracking shows an order as delivered but you cannot locate the package, please first check the delivery location, mailbox, parcel locker, household members, neighbors, or building management when applicable. Contact us promptly if the package still cannot be located.

Carrier investigations and delivery claims may require additional time to complete.

Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@limitlessbioworks.com.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or fulfillment. However, we cannot guarantee that an order can be cancelled once processing has begun.

Orders that have already shipped cannot be cancelled and will instead be subject to the applicable return terms in this policy.

Returns Due to Change of Mind
Eligible unopened and sealed products may be returned within the 30-day return period. Unless the return results from an error by Limitless BioWorks or an eligible product issue, the customer is responsible for applicable return shipping costs.

Original shipping charges are generally non-refundable on voluntary returns.

Sale, Promotional, and Discounted Orders
Receiving a promotional, volume, or discount price does not automatically make an otherwise eligible product non-returnable.

However, products specifically identified as Final Sale at the time of purchase are not eligible for voluntary return unless they arrive damaged, defective, or incorrect.

Exchanges
We do not generally process direct product exchanges.

If you purchased the wrong item and it remains eligible for return, you may request a return under this policy and place a separate order for the desired product.

If Limitless BioWorks sent an incorrect or damaged item, please contact us before placing another order so we can review the issue.

Refunds
Once an approved return is received, we will inspect the returned product and notify you regarding the status of your refund.

If approved, the applicable refund will generally be issued to the original payment method when possible.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued by Limitless BioWorks.

Refunds apply only to amounts actually paid after applicable discounts, promotional codes, credits, or other adjustments.

Manual Payment Methods
Orders paid through Zelle, Cash App, PayPal invoice, cryptocurrency, or another manual payment method may require the refund to be issued through an alternate method.

We may contact you for the information reasonably necessary to complete an approved refund.

Cryptocurrency Payments
Approved refunds for orders originally paid using cryptocurrency may be calculated based on the U.S. dollar value of the applicable refund rather than subsequent changes in cryptocurrency market value.

Blockchain network fees, transaction fees, and other third-party cryptocurrency processing costs may be non-refundable.

Customers are responsible for providing accurate wallet and network information when a cryptocurrency refund is required. Limitless BioWorks is not responsible for funds sent to an incorrect wallet address or incompatible blockchain network when the information supplied by the customer is incorrect.

Chargebacks and Payment Disputes
If there is a problem with your order, please contact us first at support@limitlessbioworks.com so we have an opportunity to investigate and resolve the issue.

Filing a payment dispute does not eliminate the customer's responsibility to provide accurate information regarding the order, delivery, return, or claimed issue. We reserve the right to provide relevant order, payment, tracking, delivery, and customer-service records to payment processors or financial institutions when responding to a payment dispute.

Research Use Only
All products offered by Limitless BioWorks are sold strictly for laboratory research and analytical purposes only.

Products are not intended for human or animal consumption, medical use, therapeutic use, diagnostic use, food use, cosmetic use, household use, or use as dietary supplements.

Returns or refund requests based on use of a product outside of its stated research purpose are not covered by this policy.

Questions About a Return or Refund?
Contact Limitless BioWorks at support@limitlessbioworks.com and include your order number whenever possible.